Services Marketing: Integrating Customer Focus Across the Firm, 6th ed.
Zeithaml, Valarie A. - Personal Name
Bitner, Mary Jo - Personal Name
Gremler, Dwayne D. - Personal Name
Bitner, Mary Jo - Personal Name
Gremler, Dwayne D. - Personal Name
6th ed.
658.8 ZEI s
978-007-108696-7
658.8
Printed Book
Inggris
McGraw-Hill International Edition
2013
New York
xxvii + 642 hlm
LOADING LIST...
LOADING LIST...