Loyalitas Pelanggan Jasa: Studi Kasus Bagaimana Rumah Sakit Mengelola Loyalitas Pelanggannya 
Call Number : 647.94 SET l
Availability : 1 copies available for loan
Who Stole my Customer?: Winning Strategies for Creating and Sustaining Customer Loyalty 
Call Number : 658.8343 THO w
Availability : none copy available