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Found 2 from your keywords: Subject : "Pelayanan Pengguna"
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Author(s) : Goodman, John A -
Call Number : 658.812 GOO s
Availability : 1 copies available for loan

Who Stole my Customer?: Winning Strategies for Creating and Sustaining Customer Loyalty

Author(s) : Thompson, Harvey -
Call Number : 658.8343 THO w
Availability : none copy available