Service, Quality dan Satisfaction, Ed. 4 
Call Number : 658.81 TJI s
Availability : 2 copies available for loan
Service, Quality dan Satisfaction, Ed. 3 
Call Number : 658.81 TJI s
Availability : 1 copies available for loan
Manajemen Jasa: Pendekatan Terpadu 
Call Number : 338.47 JAS m
Availability : 1 copies available for loan