The Marking Enterprise: Business Success and Societal Embedding 
Call Number : 658.8 THO m
Availability : 1 copies available for loan
Customer Care Excellence: Cara Untuk Mencapai Customer Focus 
Call Number : 658.812 COO c
Availability : 1 copies available for loan
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits 
Call Number : 658.812 GOO s
Availability : 1 copies available for loan
Engage: The Complete Guide for Brands and Businesses to Build, Cultivate and Measure Success in the New Web 
Call Number : 658.872 SOL e
Availability : 1 copies available for loan
Who Stole my Customer?: Winning Strategies for Creating and Sustaining Customer Loyalty 
Call Number : 658.8343 THO w
Availability : none copy available