The Customer Experience Book: How to design, measure and improve customer experience in your business 
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Service Design for Business: a Practical Guide to Optimizing the Customer Experience
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The Power of Understanding People: The Key to Strengthening Relationships, Increasing Sales, and Enhancing Organizational Performance
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Customer Experience Management Rebooted: are You an Experience Brand or an Efficiency Brand?
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Customer Service: New Rules for a Social Media World
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The Nordstrom Way To Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization 
Call Number : 658.812 SPE n
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Measure What Matters: Online Tools for Understanding Customers, Social Media, Engagement, and Key Relationships
Call Number : 659.202854678 PAI m
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Services Marketing: Integrating Customer Focus Across the Firm, 5th ed.
Call Number : 658.8 ZEI s
Availability : 3 copies available for loan
Services Marketing: Integrating Customer Focus Across the Firm, 6th ed.
Call Number : 658.8 ZEI s
Availability : 1 copies available for loan