The Customer Experience Book: How to design, measure and improve customer experience in your business 
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Service Design for Business: a Practical Guide to Optimizing the Customer Experience
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The Power of Understanding People: The Key to Strengthening Relationships, Increasing Sales, and Enhancing Organizational Performance
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Customer Experience Management Rebooted: are You an Experience Brand or an Efficiency Brand?
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Customer Service: New Rules for a Social Media World
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Customer Service: Building Successful Skills for The Twenty-First Century 
Call Number : 658.812 LUC c
Availability : 1 copies available for loan
The Nordstrom Way To Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization
Call Number : 658.812 SPE n
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Customer Service Cara Efektif Memuaskan Pelanggan
Call Number : 658.812 YOE c
Availability : 2 copies available for loan