Jurnal ASPIKOM, Vol. 1 No. 6, Januari 2013 
Call Number : Jurnal Komunikasi 13x103
Availability : 1 copies available for loan
Customer Relationship Management: Untuk UMKM 
Call Number : 658.812 GAF c
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The Customer Experience Book: How to design, measure and improve customer experience in your business 
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Service Design for Business: a Practical Guide to Optimizing the Customer Experience
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The Power of Understanding People: The Key to Strengthening Relationships, Increasing Sales, and Enhancing Organizational Performance
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The Rise of The Platform Marketer: Performance Marketing with Google, Facebook, and Twitter, Plus the Latest High-Growth Digital Advertising Platforms
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The Golden Apple: How to Grow Opportunity and Harvest Success
Call Number : 658.85 AAR g
Availability : 2 copies available for loan
Building a Storybrand: Clarify Your Message So Customers Will Listen
Call Number : 658.827 MIL b
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Don't Just Relate- Advocate!: A Blueprint for Profit in the Era of Customer Power
Call Number : 658.812 URB r
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