Customer Experience Management Rebooted: are You an Experience Brand or an Efficiency Brand? 
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Predicting Market Success: New Ways to Measure Customer Loyalty and Engage Consumers With Your Brand 
Call Number : 658.8343 PAS p
Availability : 2 copies available for loan
Monster Loyalty: How Lady Gaga Turns Followers into Fanatics 
Call Number : 658.8343 HUB m
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Who Stole my Customer?: Winning Strategies for Creating and Sustaining Customer Loyalty 
Call Number : 658.8343 THO w
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Return on Customer: Creating Maximum Value from Your Scarcest Resource 
Call Number : 658.812 PEP r
Availability : 1 copies available for loan