Customer Experience Management Rebooted: are You an Experience Brand or an Efficiency Brand? 
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Journal of Business Strategy and Execution, Vol. 3, No. 1, Novemeber 2010 
Call Number : Jurnal BUSINESS 13x76
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The Marking Enterprise: Business Success and Societal Embedding 
Call Number : 658.8 THO m
Availability : 1 copies available for loan