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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Author(s) : Goodman, John A -

Call Number : 658.812 GOO s

Availability : 1 copies available for loan

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How Markets Fail: The Logic of Economic Calamities

Author(s) : Cassidy, John -

Call Number : 381 CAS h

Availability : 1 copies available for loan

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Research Methods in Business Studies: A Practical Guide

Author(s) : Ghauri, Pervez - Gronhaug, Kjell -

Call Number : 658 GHA r

Availability : 1 copies available for loan

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Blue Ocean Strategy (Strategi Samudra Biru): Ciptakan Ruang Pasar Tanpa Pesaing dan Biarkan Kompetisi Tak Lagi Relevan

Author(s) : Kim, W. Chan - Mauborgne, Renee -

Call Number : 658.802 KIM b

Availability : 1 copies available for loan

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Leading Change

Author(s) : Kotter, John P -

Call Number : 658.406 KOT l

Availability : 1 copies available for loan

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Who Stole my Customer?: Winning Strategies for Creating and Sustaining Customer Loyalty

Author(s) : Thompson, Harvey -

Call Number : 658.8343 THO w

Availability : none copy available

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The Lords of Strategy: The Secret Intellectual History of the New Corporate World

Author(s) : Kiechel, Walter -

Call Number : 658.4012 KIE l

Availability : 2 copies available for loan

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10 Steps to Successful Strategic Planning

Author(s) : Barksdale, Susan - Lund, Teri -

Call Number : 658.4012 BAR t

Availability : 1 copies available for loan

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Mastering Strategy: Your Single-Source Guide to Becoming a Master of Strategy

Author(s) : Dickson, Tim -

Call Number : 658 DIC m

Availability : 1 copies available for loan

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Achieving the Competitive Edge: A Practical Guide to World-Class Competition

Author(s) : Jackson, Harry K - Frigon, Normand L -

Call Number : 658.4012 JAC a

Availability : 1 copies available for loan

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