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Manajemen Pelayanan: Pengembangan Model Konseptual, Penerapan Citizens Charter dan Standar Pelayanan Minimal 
Call Number : 658 RAT m
Availability : 2 copies available for loan
Beyond Customer Service: Program-Program Efektif untuk Mempertahankan Pelanggan Anda 
Call Number : 658.812 GER b
Availability : 1 copies available for loan
Permasalahan Otonomi Khusus di Aceh dan Papua: Sebuah Makalah Inisiatif Strategi 
Call Number : 352.14 HOE p
Availability : 1 copies available for loan
Electronic Government: Strategi Pembangunan Dan Pengembangan Sistem Pelayanan Publik Berbasis Teknologi Digital 
Call Number : 004.69 IND e
Availability : 1 copies available for loan
Undang-Undang Republik Indonesia Nomor 37 Tahun 2008 Tentang Ombudsman Republik Indonesia dan Nomor 25 Tahun 2009 Tentang Pelayanan Publik 
Call Number : 352.88 OMB u
Availability : 2 copies available for loan
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits 
Call Number : 658.812 GOO s
Availability : 1 copies available for loan
Who Stole my Customer?: Winning Strategies for Creating and Sustaining Customer Loyalty 
Call Number : 658.8343 THO w
Availability : none copy available
Mewujudkan Good Governance Melalui Pelayanan Publik 
Call Number : 352 DWI m
Availability : 1 copies available for loan
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