Social Media Metrics: How to Measure and Optimize Your Marketing Investment 
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Social Media for Business: 101 Ways to Grow Your Business Without Wasting Your Time 
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Customer Service: New Rules for a Social Media World 
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Youtube for Business: Online Video Marketing for Any Business, Ed.2 
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The Social Media Bible: Tactics, Tools and Strategies for Business Success, Ed.2 
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The Dragonfly Effect: Quick, Effective, and Powerful Ways to Use Social Media to Drive Social Change 
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No Bullshit Social Media: The All-Business, No-Hype Guide to Social Media Marketing 
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How to Make Money with Social Media: an Insider’s Guide on Using New and Emerging Media to Grow Your Business 
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Integrated Marketing Communications: a Primer

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Implementing Word of Mouth Marketing: Online Strategies to Identity Influencers, Craft Stories, and Draw Customers 
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