Customer Care Excellence: Cara Untuk Mencapai Customer Focus 
Call Number : 658.812 COO c
Availability : 1 copies available for loan
Beyond Customer Service: Program-Program Efektif untuk Mempertahankan Pelanggan Anda 
Call Number : 658.812 GER b
Availability : 1 copies available for loan
Loyalitas Pelanggan Jasa: Studi Kasus Bagaimana Rumah Sakit Mengelola Loyalitas Pelanggannya 
Call Number : 647.94 SET l
Availability : 1 copies available for loan
10 Prinsip Kepuasan Pelanggan 
Call Number : 658.8343 IRA s
Availability : 2 copies available for loan
Meningkatkan Jumlah dan Mutu Pelanggan 
Call Number : 658.812 SUT m
Availability : 1 copies available for loan
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits 
Call Number : 658.812 GOO s
Availability : 1 copies available for loan
Engage: The Complete Guide for Brands and Businesses to Build, Cultivate and Measure Success in the New Web 
Call Number : 658.872 SOL e
Availability : 1 copies available for loan
Who Stole my Customer?: Winning Strategies for Creating and Sustaining Customer Loyalty 
Call Number : 658.8343 THO w
Availability : none copy available