Customer Service: New Rules for a Social Media World 
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The Digital Divide: Arguments for and Against Facebook, Google, texting, and the age of Social Networking 
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The Social Media Bible: Tactics, Tools and Strategies for Business Success, Ed.2 
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No Bullshit Social Media: The All-Business, No-Hype Guide to Social Media Marketing 
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How to Make Money with Social Media: an Insider’s Guide on Using New and Emerging Media to Grow Your Business 
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Media Access: Social and Psychological Dimensions of New Technology Use 
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OpenVPN: Building and Integrating Virtual Private Networks: Learn How to Build Secure VPNs Using this Powerful Open Source Application 
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Analyzing Social Media Networks with NodeXL : Insights from a Connected World 
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