Table of Contents

1. Electronic Customer Relationship Management Systems in E-Commerce Platforms: Exploring the Antecedents of Technology Acceptance and Customer Satisfaction. --Iyus Rustandi, Ida Hindarsah, Maun Jamaludin
2. Customer Engagement: Is It Important to Housing Purchase Intention?. --Desna Ronaldy Yoga Perwira, Yolanda Masnita, Kurniawati Kurniawati, Jati Kasuma Ali
3. Investigation of the Effects of Social Capital on Information/Knowledge-Sharing Behavior that Drives Gen Z Purchase Intentions through Social Commerce. --Endy Gunanto Marsasi, Sarah Barqiah, Yenni Kurnia Gusti
4. Tailoring Service Delivery Innovation Architecture: A Service-Dominant Logic Theory Perspective for Micro Small and Medium Enterprises. --Moris Adidi Yogia, Syafaruddin Z, Septian Wahyudi, Cifebrima Suyastri
5. The Role of E-Trust in Mediating the Relationship between Online Shopping Experience and E-WOM on Loyalty. --Endang Tjahjaningsih, Sri Isnowati, Alya Takwarina Cahyani, Siti Farhana Zakaria
6. The Big Five Personality Traits Indonesia Investor during the Covid-19 Pandemic. --Werner Ria Murhadi, Bertha Silvia Sutejo, Phan Thị Hồng Xuân
7. A Financial Playbook for Making Investment Decisions. --Muhammad Ichwan Musa, Annisa Paramaswary Aslam, Nurul Fadilah Aswar, Khaidir Syahrul, Jalaluddin Mannagalli Parawansa
8. Prestige or Function? A Study of Intention to Buy Luxury Brands in Indonesia. --Teresia Debby, Atik Aprianingsih, Agus Hasan Pura Anggawidjaja, VJ Wisnu Wardhono, Kaustubh Virkar
9. Unveiling Consumer Affection: Exploring the Psychological Forces Driving Love and Willingness to Pay for Premium Laptop Brands. --Nofrizal Nofrizal, Arizal N, Aznuriyandi Aznuriyandi, Nurhayani Lubis, Mohammad Tahir Zainuddin
10. Factors Influencing the Decision to Buy Green Products among Young Consumers in an Emerging Country. --I Made Sukresna, Jesca Edward Mikina