1. Integration of service quality, benchmarking and Ishikawa diagram in service operations. --Adrian Noor Prayudha, Budi Harsanto.
2. Service quality role on customer’s loyalty of Indonesia internet service provider during Covid-19. --Indira Rachmawati.
3. The use of information technology by restaurants in Joglosemar, the mainstay city of Indonesian culinary. --Andi Asrihapsari, Doddy Setiawan.
4. The effect of customer experience and emotional value on the net promoter score: Middle-class millennial climber category. --Syafrida Hafni Sahir, Syafrizal Helmi Situmorang.
5. The importance of customer trust toward ewom on customer behavior: The case of generation y in Indonesia. --Elia Ardyan, Christina Sudyasjayanti.
6. ‘Usul mikul’, ‘Ketiban sampur’, and the atrophy of innovation process. --Rocky Adiguna, Nofie Iman, Rokhima Rostiani.
7. Loyalty of m-wallet user from a service-dominant logic perspective. --Nalal Muna, Mutia Rahmi Pratiwi, Barkah Alkhaliq.
8. Applying the information acceptance model to predict purchase intention in social media. --Richard Tjongirin, Matthew Gianto, Sabrina Sihombing.
9. Transformational leadership positive influence toward employee engagement through job satisfaction and its effect on improving organizational commitment. --Anik Herminingsih.
10. The determinant of brand awareness: Lesson from Indonesia. --Levita Dianty, Rizal Hari Magnadi.