A combination of text, CD-ROM, flowcharting software, and on-line guidance shows how to plan, execute, and internalize and upgraded quality management system (QMS) within any organization. The authors, both ISO experts, provide concepts that actually go beyond meeting the minimum QMS requirements as defined in ISO 9001. Offers case studies and straightforward, practical guidance for those starting the ISO certification process as well as others striving to pass the six-month audits.