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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Statement of Responsibility
Author(s)
Goodman, John A
- Personal Name
Edition
Call Number
658.812 GOO s
ISBN/ISSN
978-0-8144-1333-3
Subject(s)
Customer Service
Customer relations-Management
Sistem Dan Perencanaan
Systems and planning
Pelayanan Pengguna
Hubungan Pelanggan
Classification
658.812
Series Title
GMD
Printed Book
Language
Inggris
Publisher
AMACOM
Publishing Year
2009
Publishing Place
New York
Collation
xiv + 256 hlm
Specific Detail Info
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