Includes index.; Meet and exceed the standards you ask of others : lead from the front -- Make timely decisions : find the 80 percent solution -- Seek to take responsibility before you begin to place blame -- True leaders dedicate themselves to service : take care of those you lead -- Think before you act : especially before you overreact -- When faced with a crisis : aviate, navigate, communicate -- Courage + initiative + perseverance + integrity = success -- Don't cry over something that won't cry over you -- Only say you're sorry when you're at fault -- Always lead as you are.;