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The Nordstrom Way To Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization
Includes Training Activities and Resources
Statement of Responsibility
Author(s)
Spector, Robert
- Personal Name
McCarthy, Patrick
- Personal Name
Edition
Call Number
658.812 SPE n
ISBN/ISSN
0-471-70286-2
Subject(s)
Nordstrom (firm)-Management
Department Stores-United States-Management
Customer Services-United States-Handbooks, manuals
Classification
658.812
Series Title
GMD
Printed Book
Language
Inggris
Publisher
John Willey & Sons
Publishing Year
2005
Publishing Place
New Jersey
Collation
xviii + 270 hlm
Specific Detail Info
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